Cancellation Policy

We understand that plans can change, and sometimes an order may need to be cancelled. At VICORA, we have designed a clear and fair cancellation process to make things as smooth as possible for you and for us.

This Cancellation Policy explains when and how you can cancel an order, what happens after cancellation, and how your refund will be processed. We encourage you to review this policy before placing your order so there are no surprises later.

Cancellations are accepted under specific conditions, and our team is always available to assist you through the process. If you have any questions, please reach out to us at support@vicora.in.

Note: This policy applies to all orders placed on www.vicora.in by customers in India. VICORA is operated by Stinv Infotech (Trade Name: VICORA).

If you change your mind after placing an order, you can cancel it as long as it has not yet been dispatched from our warehouse. We begin processing orders quickly, so we encourage you to act promptly.

How to Request a Cancellation

• Send an email to support@vicora.in with the subject line: Cancellation Request - Order #[Your Order Number]
• Include your full name, registered email or phone number, and the reason for cancellation
• Our team will review your request and confirm whether the order has been dispatched
• If the order has not yet been dispatched, your cancellation will be approved and a full refund will be initiated

Cancellation requests are typically reviewed within 1 business day. We recommend reaching out as early as possible to improve the chances of a successful cancellation.

Important: If your order is placed on a weekday morning, it may be processed and dispatched the same day. Please contact us immediately after placing the order if you wish to cancel.

Once your order has been dispatched and a tracking number has been generated, we are unable to cancel it. At this stage, the package is in transit with our courier partner and cannot be recalled.

Orders that have already been shipped cannot be cancelled under any circumstances.

What You Can Do Instead

• Refuse the delivery at the door. Please inform us at support@vicora.in before doing so.
• Accept the delivery and raise a return request within 7 days, in accordance with our Return & Refund Policy.

For detailed instructions, please refer to our Return & Refund Policy at www.vicora.in/return-policy.

Note: If you refuse delivery, your refund will be processed after the product is received back at our warehouse and passes a quality inspection.

Once your cancellation request is approved, we process the refund promptly. Here is what you can expect:

Refund Timeline

• Refund is initiated within 24-48 hours of cancellation approval
• The amount is credited to your original payment method within 5-7 business days from initiation
• Depending on your bank or payment provider, it may take an additional 2-3 working days for the credit to reflect in your account

Refund Method

• Online payments (Credit / Debit Card, UPI, Net Banking, Wallet): refunded to the original payment source
• Cash on Delivery (COD) orders: refunded via bank transfer or VICORA store credit (see Section 5 for COD-specific details)

You will receive a confirmation email once the refund has been initiated. If you do not receive your refund within 10 business days, please contact us at support@vicora.in.

Important: Shipping charges (if any were applied to your order) are non-refundable in cases where the cancellation request is raised after the order has been processed for dispatch.

VICORA offers Cash on Delivery as a payment option for eligible pin codes. COD cancellations follow the same process as prepaid orders, with a few additional considerations.

COD Cancellation - Before Dispatch

• COD orders can be cancelled before dispatch by writing to support@vicora.in
• Since no payment has been collected upfront, no refund is applicable for COD cancellations before dispatch
• You will receive a cancellation confirmation email once the order is successfully cancelled

COD Refund - After Delivery & Return

• Bank Transfer: refund credited to your bank account (account details to be shared with our support team)
• VICORA Store Credit: refund issued as store credit usable on your next purchase

Repeated COD Cancellations

We trust our customers to place orders with genuine intent. However, if we notice a pattern of repeated COD cancellations or consistent order refusals by a customer, VICORA reserves the right to:

• Restrict the COD payment option for future orders from that account or address
• Require prepaid payment for future purchases

Important: This measure exists to protect our logistics partners and business operations. We appreciate your understanding and cooperation.

While rare, there may be situations where VICORA needs to cancel an order on our end. We take this seriously and will always communicate with you openly and promptly.

VICORA reserves the right to cancel an order in the following circumstances:

• The ordered product is out of stock or temporarily unavailable after the order is placed
• Payment verification fails or the transaction cannot be confirmed by our payment gateway
• The product was listed at an incorrect price due to a system error or typographical mistake
• The order appears to be suspicious, fraudulent, or placed in violation of our Terms & Conditions available at www.vicora.in/terms-conditions
• Delivery to the provided address is not serviceable by any of our courier partners

What Happens If VICORA Cancels Your Order

• You will be notified immediately via email or phone with the reason for cancellation
• A full refund of the amount paid will be initiated within 24-48 hours of cancellation
• The refund will be credited to your original payment method within 5-7 business days

We sincerely regret any inconvenience caused if we need to cancel your order. If you believe your order was cancelled in error, please contact us at support@vicora.in and we will investigate immediately.

Need to change your address, size, or contact number? We will do our best to help, provided the order has not yet been dispatched.

What Can Be Modified

• Delivery address: can be updated if the order is not yet dispatched
• Product size or variant: subject to stock availability at the time of the request
• Contact number: can be updated to ensure successful delivery coordination

How to Request a Modification

To request a change, email us at support@vicora.in as soon as possible after placing your order. Use the subject line: Order Modification - Order #[Your Order Number] and clearly mention what you would like to change.

Important Conditions

• Modifications are only possible before the order is dispatched from our warehouse
• Product changes are subject to availability. If the requested variant is not available, we will inform you and offer alternatives
• VICORA cannot guarantee that all modification requests will be fulfilled, especially for orders that are being rapidly processed

Orders cannot be modified once dispatched. Please double-check your order details (size, address, and contact number) at checkout.

At VICORA, we aim to make your experience smooth, transparent, and worry-free. For any cancellation request, modification query, or refund concern, our team is just an email away. We aim to respond to all queries within 1-2 business days.

VICORA - Customer Support
Legal Entity: Stinv Infotech (Trade Name: VICORA)
Email: support@vicora.in
Website: www.vicora.in
Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

Terms & Conditions | Return Policy | Shipping Policy