Terms & Conditions

Welcome to VICORA. We are a contemporary women's ethnic fashion brand offering modern, elegant, and comfortable ethnic wear for the Indian woman of today. Our website, www.vicora.in, is owned and operated by Stinv Infotech, under the brand name “VICORA”.

By accessing or using our website, browsing our collections, or placing an order with us, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms apply to all visitors, users, and customers of VICORA.

If you do not agree with any part of these terms, we kindly request that you discontinue the use of our website. VICORA reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are made constitutes your acceptance of the revised terms.

These Terms & Conditions apply to purchases made through www.vicora.in and should be read along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, all of which form part of your agreement with VICORA.

Our website is intended for personal, non-commercial use. By using www.vicora.in, you agree to the following rules:

You agree to:

• Use the website only for lawful purposes
• Provide accurate and truthful information when creating an account or placing an order
• Keep your account login credentials confidential and not share them with others
• Notify us immediately at support@vicora.in if you suspect any unauthorised access to your account

You agree NOT to:

• Use the website in any way that violates applicable Indian laws or regulations
• Copy, reproduce, or redistribute any content from our website without written permission
• Attempt to hack, disrupt, or interfere with the functioning of our website or servers
• Upload or transmit any harmful, offensive, or fraudulent content
• Use automated bots or scripts to scrape data from our website

VICORA reserves the right to suspend or terminate access to any user who violates these rules, without prior notice.

We take great care in presenting our products as accurately as possible. However, please keep the following in mind:

• Product descriptions, fabric details, measurements, and care instructions are provided in good faith and to the best of our knowledge
• Product images are captured under professional lighting conditions. Actual colours may vary slightly depending on your screen settings, display calibration, or device brightness
• Fabric textures and embroidery details may appear slightly different from images due to photographic limitations
• Slight variations in print placement, embroidery, or embellishments may occur due to the handcrafted nature of certain pieces — this is considered normal and not a defect
• Sizes and measurements are mentioned on each product page. We recommend checking our size guide before placing your order

If you have any questions about a specific product before purchasing, please reach out to us at support@vicora.in and we will be happy to assist you.

Pricing

• All prices displayed on www.vicora.in are in Indian Rupees (INR) and are inclusive of applicable taxes (GST), unless stated otherwise
• Shipping charges, if any, are displayed separately at checkout before you confirm your order
• VICORA reserves the right to change, update, or correct product prices at any time without prior notice
• In the unlikely event that a product is listed at an incorrect price due to a typographical error, VICORA reserves the right to cancel the order and issue a full refund

Payments

• We accept payments through secure, trusted payment gateways including Razorpay, which supports Credit Cards, Debit Cards, Net Banking, UPI, and popular Wallets
• All transactions are processed over an encrypted, SSL-secured connection to ensure the safety of your financial information
• VICORA does not store your payment details on our servers — all payment data is handled solely by our payment gateway partners
• Orders are confirmed only after successful payment. In case of a payment failure, your order will not be processed
• If you experience any payment-related issues, please contact us at support@vicora.in

Order Acceptance

Placing an order on www.vicora.in does not automatically guarantee acceptance. Once you place an order, you will receive an order confirmation email. However, VICORA reserves the right to cancel or reject any order under the following circumstances:

• The product is out of stock or no longer available
• Payment verification fails or a fraud risk is detected
• Incorrect pricing due to a system or typographical error
• Delivery to your location is not serviceable

In any such case, we will notify you promptly and issue a full refund if payment has been collected.

Order Cancellation by Customer

• Orders can be cancelled within 24 hours of placing them, provided they have not been shipped
• To cancel an order, please write to us at support@vicora.in with your order number
• Once an order has been dispatched, it cannot be cancelled. In such cases, you may initiate a return once the product is delivered, in accordance with our Returns & Refund Policy
• Refunds for cancelled orders will be processed within 5–7 business days to your original payment method

VICORA ships across India through trusted logistics and courier partners. We aim to deliver your order safely and on time.

• Orders are typically processed within 1–2 business days of payment confirmation
• Standard delivery timelines are 5–7 business days, depending on your location
• Remote or non-serviceable areas may experience longer delivery times
• Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment
• VICORA is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control

For complete details, please refer to our Shipping Policy available on www.vicora.in. In case of any delivery concerns, reach out to us at support@vicora.in.

We want every VICORA customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we are here to help.

• Returns are accepted within 7 days of delivery, subject to the conditions outlined in our Returns & Refund Policy
• Products must be returned in their original condition — unworn, unwashed, with all tags intact
• Items purchased during sale or at a discounted price may have different return conditions
• Refunds are processed after the returned product is received and inspected by our team

For full details on our return and exchange process, please read our Returns & Refund Policy available on www.vicora.in. You can also write to us at support@vicora.in for assistance.

All content published on www.vicora.in — including but not limited to the brand name VICORA, logo, tagline ('Made to Be Noticed'), product photographs, design elements, graphics, text, layout, and the overall look and feel of the website — is the exclusive intellectual property of VICORA.

You are strictly prohibited from:

• Copying, reproducing, or downloading any content from our website for commercial use
• Using our brand name, logo, or imagery without prior written permission
• Claiming ownership of or misrepresenting any content belonging to VICORA

Unauthorised use of VICORA's intellectual property may result in legal action under applicable Indian copyright, trademark, and intellectual property laws.

Personal, non-commercial use (such as sharing product images on social media while tagging VICORA) is permitted and appreciated.

VICORA is committed to providing a seamless and enjoyable shopping experience. However, please note the following limitations:

• VICORA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products — including but not limited to loss of data, revenue, or business opportunity
• We do not guarantee that our website will be available at all times without interruption, errors, or technical issues
• VICORA is not responsible for any damage to your device or system resulting from your use of our website
• Our liability in any matter related to a purchase is limited to the value of the product(s) purchased

Nothing in these Terms & Conditions seeks to exclude or limit liability that cannot be excluded under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

At VICORA, we deeply value your privacy and are committed to handling your personal information with care and transparency.

The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which is available at www.vicora.in/privacy-policy. By using our website or placing an order, you agree to the terms of our Privacy Policy.

Our Privacy Policy covers:

• What personal information we collect from you
• How we use, store, and protect your data
• Your rights as a customer regarding your personal information
• Our use of cookies and third-party analytics tools

We encourage you to read our Privacy Policy carefully. For any privacy-related concerns, you may contact us at support@vicora.in.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

By using our website (www.vicora.in) or placing an order, you agree that any disputes arising from these Terms & Conditions or your use of VICORA’s services shall be subject to the jurisdiction of the competent courts in India.

We encourage you to contact our support team at support@vicora.in for any concerns, and we will strive to resolve them promptly and amicably.

If you have any questions, concerns, or feedback about these Terms & Conditions or any aspect of your experience with VICORA, we are always here to help.

VICORA — Customer Support
Legal Entity: Stinv Infotech (Trade Name: VICORA)
Email: support@vicora.in
Website: www.vicora.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Privacy Policy | Return Policy | Shipping Policy