Privacy Policy

Welcome to VICORA. We are a contemporary women's ethnic fashion brand, dedicated to creating elegant, modern, and comfortable ethnic wear for the Indian woman of today. Our website, www.vicora.in, is your space to explore, discover, and shop our collections with ease.

At VICORA, your privacy is as important to us as the quality of our designs. We are committed to being transparent about how we collect, use, and protect your personal information whenever you visit or shop on our website.

This Privacy Policy explains what information we collect from you, how we use it, and the choices you have. By using our website or placing an order with us, you agree to the practices described in this policy.

We encourage you to read this policy carefully. If you have any questions, you are always welcome to reach us at support@vicora.in.

When you visit VICORA or make a purchase, we may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth (if provided during registration)

b. Shipping & Billing Details

• Delivery address (house number, street, city, state, PIN code)
• Billing address (if different from delivery address)

c. Payment Information

We do not store your payment details on our servers. All payment transactions are processed through secure, trusted third-party payment gateways such as Razorpay. Your card details, UPI, or net banking information are handled entirely by these gateways and are protected by their security systems.

d. Device & Browsing Information

• IP address and approximate location
• Browser type and version
• Pages visited on our website and time spent
• Referring website (how you found us)
• Cookie data and session identifiers

This data is collected automatically to help us understand how our website is used and to improve your experience.

The information we collect is used thoughtfully and only for legitimate purposes. Here is how we use it:

Order Processing & Delivery

• To confirm and process your orders
• To share your delivery details with our shipping partners so your order reaches you safely
• To send you order confirmation, shipping updates, and delivery notifications

Customer Support

• To respond to your queries, complaints, or return/exchange requests
• To resolve any issues with your order efficiently

Marketing & Communication

With your consent, we may send you:

• New collection launches and product updates
• Exclusive offers, sale announcements, and seasonal campaigns
• Personalised recommendations based on your past purchases

We communicate via Email, SMS, and WhatsApp only if you have opted in. You can opt out of marketing messages at any time.

Website Improvement

• To analyse website traffic and understand user behaviour
• To fix technical issues and improve site performance
• To personalise your browsing experience on future visits

VICORA does not sell, rent, or trade your personal information to any third party. We value your trust and handle your data with complete responsibility.

We share your information only in the following circumstances:

a. Payment Gateways

To complete your transactions, your order details are securely shared with our payment partner (such as Razorpay). They process your payment and comply with PCI-DSS security standards.

b. Shipping & Logistics Partners

Your name, delivery address, and contact number are shared with our courier and logistics partners to fulfil and deliver your order to you.

c. Legal Obligations

We may disclose your information to government authorities, law enforcement, or legal bodies if we are required to do so by law, court order, or to protect the rights and safety of VICORA or its customers.

All third-party partners we work with are expected to maintain appropriate confidentiality and security standards when handling your data.

We take the security of your personal information seriously. VICORA implements the following measures to protect your data:

• SSL (Secure Socket Layer) encryption — our website uses HTTPS to ensure all data transferred between your browser and our server is encrypted
• Secure servers — your data is stored on protected servers with restricted access
• Limited access — only authorised personnel within VICORA have access to your personal data, and only when necessary
• Regular security reviews — we periodically review our data practices and security systems

While we make every effort to protect your information, please note that no method of transmission over the Internet is 100% secure. We encourage you to keep your account credentials confidential and contact us immediately if you suspect any unauthorised access to your account.

Cookies are small text files stored on your device when you visit our website. VICORA uses cookies to enhance your experience and understand how our website is used.

We use cookies for the following purposes:

• Better User Experience — to remember your preferences, items in your cart, and login status so you do not have to start over each visit
• Analytics — to collect data on website traffic and user behaviour through tools like Google Analytics, helping us improve our website and offerings
• Personalisation — to show you content and products that are relevant to your interests based on your browsing history

You can control or disable cookies through your browser settings at any time. However, please note that disabling cookies may affect certain features of our website, such as maintaining items in your shopping cart.

By continuing to use our website, you consent to the use of cookies as described above.

As a valued VICORA customer, you have the following rights regarding your personal data:

Access & Update Your Information

• You can access and update your personal details (name, email, address, phone number) by logging into your account on www.vicora.in
• If you need assistance updating your information, write to us at support@vicora.in

Opt-Out of Marketing Communication

• You can unsubscribe from our marketing emails by clicking the 'Unsubscribe' link in any email we send
• To opt out of SMS or WhatsApp messages, reply STOP or contact our support team
• Opting out of marketing will not affect order-related communications such as shipping updates

Request Data Deletion

• You may request deletion of your personal data by writing to us at support@vicora.in
• Please note that certain information may need to be retained for legal or business purposes (such as order records for accounting)

To provide you with the best possible experience, VICORA uses a few trusted third-party tools and services. Each of these has their own Privacy Policy, and we encourage you to review them:

• Razorpay (Payment Gateway) — handles all payment transactions securely. Visit: razorpay.com/privacy
• Google Analytics — helps us understand website traffic and user behaviour. Visit: policies.google.com/privacy
• WooCommerce / WordPress — our eCommerce platform that powers the website and stores order data securely
• Shipping Partners — courier services used to deliver your orders

We do not have control over the privacy practices of third-party services. Please refer to their respective privacy policies for more information.

We retain your personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable laws.

• Order-related data (name, address, order details) is retained for a minimum of 7 years as required under Indian accounting and tax laws
• Account information is retained as long as your account is active
• Marketing opt-in data is retained until you withdraw your consent
• Browsing and cookie data is typically retained for 12 to 24 months

Once data is no longer needed, it is securely deleted or anonymised.

VICORA may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make significant changes, we will:

• Update the 'Last Updated' date at the top of this page
• Notify registered users via email (where applicable)
• Display a notice on our website

We encourage you to review this policy periodically so you are always informed about how we handle your data. Your continued use of our website after any updates constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please feel free to reach out to us. We are here to help.

VICORA — Customer Support

• Email: support@vicora.in
• Website: www.vicora.in
• Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST