Return & Refund Policy

At VICORA, every piece we design is crafted with care — and your satisfaction matters to us deeply. We understand that shopping for ethnic wear online comes with its own set of considerations, and we want your experience to be as seamless and reassuring as possible.

This policy applies to VICORA (a brand of Stinv Infotech).

This Return & Refund Policy outlines the conditions under which you may return a product, how refunds are processed, and how we handle exchanges, cancellations, and damaged or incorrectly delivered items.

We have designed this policy to be fair — both for you as our valued customer and for us as a brand committed to quality. We encourage you to read this policy carefully before making a purchase, and to reach out to us at support@vicora.in if you have any questions.

ℹ This policy applies to all orders placed on www.vicora.in by customers in India.

We accept returns on eligible products within 7 days of the delivery date, provided the following conditions are fully met:

• ✔ The product is unused and unworn
• ✔ The product is unwashed — no hand wash, machine wash, or dry cleaning
• ✔ All original tags and labels are intact and attached
• ✔ The product is in its original packaging (poly bag / box, as received)
• ✔ The return request is raised within 7 days of the delivery date

⚠ Returns raised after 7 days of delivery will not be accepted under any circumstances. Please initiate your request promptly.

VICORA reserves the right to reject a return if the product does not meet the above conditions upon receipt and inspection. We appreciate your understanding and cooperation in maintaining these standards.

We recommend reviewing our Terms & Conditions and Shipping Policy before initiating a return.

To maintain hygiene standards and protect all our customers, the following items are strictly non-returnable:

• ✗ Products that have been worn, used, or tried on beyond a quick size check
• ✗ Washed garments — whether hand washed, machine washed, or dry cleaned
• ✗ Items from which original tags, labels, or barcodes have been removed
• ✗ Products that are damaged, stained, or altered by the customer after delivery
• ✗ Products that are returned without their original packaging

Sale & Discounted Items

Products purchased during a sale event, clearance, or with a discount code are eligible for exchange or store credit only. Direct refunds are not applicable on sale items unless the product received is damaged or incorrect.

ℹ If you are unsure whether your item qualifies for a return, please write to us at support@vicora.in before initiating the process.

Initiating a return with VICORA is simple. Please follow these steps:

Step 1 — Email Us

Send an email to support@vicora.in within 7 days of delivery. Please use the subject line: Return Request – Order #[Your Order Number]

Step 2 — Share the Required Details

In your email, please include the following information:

• Your full name and registered email / phone number
• Order number (available in your confirmation email or VICORA account)
• Product name and the reason for return
• Clear photographs of the product (front, back, and any defect or issue, if applicable)

Step 3 — Await Approval

Our team will review your return request and respond within 2–3 business days. Please do not ship the product back before receiving written approval from VICORA. Returns sent without prior approval will not be accepted.

Step 4 — Ship the Product

Once your return is approved, we will guide you on the next steps for shipping the product back to us.

⚠ Returns sent without prior written approval from VICORA will not be accepted or refunded.

Once your return request is approved, the following shipping process applies:

If We Arrange Pickup

In select cases, VICORA may arrange a reverse pickup through our logistics partner. You will be informed of the pickup date after your return is approved. Please ensure the product is securely packed and ready for collection.

If You Ship the Product

In cases where reverse pickup is not available at your location, you may be requested to ship the product to our return address. In such cases:

• Please use a reliable courier service with tracking
• Share the courier tracking details with us at support@vicora.in after shipping
• Return shipping charges in these cases are to be borne by the customer, unless the return is due to a damaged or incorrect product sent by VICORA

ℹ Shipping instructions and the return address will be communicated to you only after your return request has been approved by our team.

Once your returned product is received by our team, it undergoes a quality inspection to verify that it meets the return eligibility conditions. Here is how the refund process works:

Refund Timeline

• Quality check is completed within 1–2 business days of receiving the product
• Refund is initiated within 5–7 business days of a successful quality check
• Depending on your bank or payment provider, the amount may reflect in your account within an additional 3–5 business days

If the Product Fails Quality Check

If the returned product does not meet return eligibility conditions (e.g., shows signs of use, washed, or tags removed), we reserve the right to deny the refund. In such cases, the product will be sent back to the customer and no refund will be issued.

ℹ Total estimated time from return shipment receipt to refund credit: 7–10 business days.

Refunds are issued based on the original payment method used at the time of purchase:

Online Payments (Cards, UPI, Net Banking, Wallets)

• ✔ Refunds are credited back to the original payment source — the same card, UPI ID, bank account, or wallet used at checkout
• ✔ VICORA does not issue refunds via a different payment method than the one originally used

Cash on Delivery (COD) Orders

Since COD payments are made in cash and cannot be reversed digitally, refunds for COD orders will be processed via one of the following methods:

• ✔ Bank Transfer — refund credited directly to your bank account (you will need to share your account details with our support team)
• ✔ Store Credit — refund issued as VICORA store credit, which can be applied to your next purchase

Our support team will contact you to confirm your preferred refund method for COD orders.

Please ensure that correct bank details are shared to avoid any delays in processing your refund.

⚠ Please note: Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect product sent by VICORA.

We understand that sizing can sometimes be tricky when shopping online. VICORA offers size exchanges to ensure you get the best fit.

Size Exchange

• ✔ Size exchange requests are accepted within 7 days of delivery
• ✔ The product must meet all return eligibility conditions (unused, unwashed, tags intact)
• ✔ Exchanges are subject to stock availability in the requested size
• ✔ If the requested size is not available, we will offer a store credit or refund as per your preference

How to Request an Exchange

Follow the same process as a return request — email us at support@vicora.in with your order number, the size received, and the size required. Our team will confirm availability and guide you through the next steps.

Please note that exchanges for colour or style are not available at this time. Each product ordered is a separate purchase.

Each exchange request is treated as a fresh order and processed based on product availability.

We take quality control seriously at VICORA. However, in the rare event that you receive a damaged, defective, or incorrect product, we sincerely apologise and will make it right immediately.

What to Do

• Report the issue to us at support@vicora.in within 24–48 hours of delivery
• Use the subject line: Damaged / Wrong Product – Order #[Your Order Number]
• Attach clear photographs showing the damage, defect, or incorrect product

Our Resolution

• ✔ Immediate replacement of the product at no additional cost to you (subject to stock availability)
• ✔ Full refund to your original payment method if a replacement is not available
• ✔ Return shipping for damaged or wrong product cases will be fully arranged and covered by VICORA

⚠ Claims for damaged or wrong products reported after 48 hours of delivery may not be eligible for resolution. Please inspect your order promptly upon receipt.

We begin processing orders quickly to ensure timely delivery. Please review our cancellation terms carefully:

Before Dispatch

• ✔ Orders can be cancelled any time before they are dispatched from our warehouse
• ✔ To cancel, email us at support@vicora.in with your order number and the reason for cancellation
• ✔ Cancellations confirmed before dispatch will receive a full refund within 5–7 business days

After Dispatch

• ✗ Once an order has been dispatched and a tracking number has been generated, cancellation is not possible
• ✗ In such cases, you may refuse delivery at the door — however, please inform us in advance at support@vicora.in

If you refuse delivery or the order is returned undelivered, the refund will be processed after the product is received back at our warehouse and inspected. Please note that return shipping charges may be deducted in such cases.

ℹ To avoid any inconvenience, please double-check your order details — size, quantity, and delivery address — before confirming your purchase.

We are always here to help. If you have any questions about a return, refund, exchange, or your order in general, please do not hesitate to reach out to us.

Our team strives to respond to all queries within 1–2 business days.

VICORA — Customer Support
Legal Entity: Stinv Infotech (Trade Name: VICORA)
Email: support@vicora.in
Website: www.vicora.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

For more details, please refer to our Terms & Conditions and Shipping Policy.