Shipping Policy

At VICORA, we believe that great fashion deserves to arrive beautifully — on time and in perfect condition. From the moment you place your order to the moment it reaches your doorstep, we take every step to ensure a smooth and reliable delivery experience.

This Shipping Policy outlines how we process, dispatch, and deliver your orders. We work with trusted courier and logistics partners across India to bring your VICORA pieces to you, wherever you are.

ℹ This policy applies to VICORA, a brand of Stinv Infotech, and covers all orders placed on www.vicora.in.

We encourage you to read this policy before placing your order. If you have any questions, our support team is always happy to help at support@vicora.in.

Once your order is placed and payment is confirmed, our team gets to work preparing your order for dispatch.

• ✔ Orders are processed within 1–2 business days of payment confirmation
• ✔ Business days are Monday to Saturday — Sundays and public holidays are excluded from processing time
• ✔ You will receive an order confirmation email shortly after your purchase is complete

Extended Processing (Rare Cases)

In rare circumstances — such as a product requiring additional quality checks, temporary stock unavailability, or high demand during a launch or festive period — processing may take up to 2 additional business days beyond the standard timeline.

If your order is affected by any such delay, our team will proactively notify you via email or phone, and we will ensure your order is dispatched at the earliest.

⚠ Processing time is separate from delivery time. Your total wait time = Processing (1–2 days) + Delivery (5–7 days).

Once dispatched, your order will be delivered within the following estimated timeline:

• ✔ Standard Delivery: 5–7 business days from the date of dispatch
• ✔ Delivery timelines may vary based on your city, state, and pin code
• ✔ Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) typically receive orders faster
• ✔ Tier 2 cities, towns, and semi-urban areas may require 1–2 additional business days

Please note that delivery timelines are estimates provided by our courier partners and are not guaranteed. While we do everything possible to ensure on-time delivery, actual delivery may vary depending on location and courier capacity.

ℹ Total estimated delivery time: 6–9 business days from order placement (processing + shipping combined).

We like to keep things simple and rewarding. Here is how shipping charges work at VICORA:

Shipping charges (where applicable) are calculated automatically at checkout before you confirm your order. You will always see the final payable amount — inclusive of any shipping fees — before making your payment.

ℹ Tip: Add one more piece to your cart to unlock FREE shipping on orders ₹1,499 and above!

We know the excitement of waiting for a new outfit — and we want you to be in the loop every step of the way.

• ✔ Once your order is dispatched, you will receive a shipping confirmation via Email and/or SMS
• ✔ The confirmation will include your tracking number and a direct tracking link from our courier partner
• ✔ You can use the tracking link to monitor your shipment in real time — from dispatch to delivery
• ✔ Tracking information may take up to 12–24 hours to become active after dispatch

If you have not received your tracking details within 3 business days of placing your order, please write to us at support@vicora.in with your order number and we will look into it right away.

While we strive to deliver every order within the estimated timeline, certain situations may cause unavoidable delays. These include:

• Adverse weather conditions such as heavy rainfall, floods, or storms affecting transit routes
• Operational disruptions or temporary service issues at our courier partner's end
• Remote, hilly, or non-serviceable locations where delivery infrastructure is limited
• High order volumes during festive seasons, sale events, or national holidays
• Incorrect or incomplete address provided at the time of ordering
• Failed delivery attempts due to the recipient being unavailable

In any of the above situations, VICORA will make every effort to keep you informed. You may also track your shipment using the link provided in your shipping confirmation.

⚠ VICORA is not responsible for delays caused by courier partners, weather events, or other circumstances beyond our control. However, we will always assist you in resolving any delivery concerns.

Our courier partners make every effort to deliver your order on the first attempt. However, if delivery is unsuccessful, here is what you can expect:

• ✔ The courier partner will attempt delivery a minimum of 2–3 times on different days
• ✔ You may receive a call or message from the delivery executive before each attempt
• ✔ We request that you ensure someone is available to receive the package at the delivery address during business hours

If Delivery Continues to Fail

If all delivery attempts are unsuccessful, your order may be marked as 'Return to Origin' (RTO) and sent back to our warehouse. In such cases:

• We will notify you once the order is returned to us
• A re-delivery can be arranged upon your request, subject to re-shipping charges
• If you prefer a refund at this stage, we will process it after deducting applicable shipping and return logistics charges

ℹ To avoid failed delivery, please ensure your phone number and delivery address are accurate at the time of placing your order.

Providing a complete and accurate shipping address is essential to ensure your order reaches you without delays.

• ✔ Please double-check your delivery address — including flat/house number, street name, landmark, city, state, and PIN code — before confirming your order
• ✔ Ensure your registered mobile number is active, as the courier partner may contact you for delivery coordination
• ✔ If you need to update your address after placing an order, please contact us immediately at support@vicora.in — address changes can only be made before the order is dispatched

⚠ VICORA is not responsible for delayed, failed, or misdelivered orders due to incorrect, incomplete, or outdated shipping information provided by the customer.

In case of address-related delivery failures, any re-shipping costs will be borne by the customer.

VICORA currently ships to all serviceable locations across India, including metro cities, Tier 2 and Tier 3 cities, towns, and most rural pin codes.

• ✔ We ship Pan India through our trusted courier and logistics partners
• ✔ Serviceability to specific pin codes is subject to our courier partner's coverage network
• ✔ At checkout, you will be notified if your pin code is not currently serviceable

At present, VICORA does not offer international shipping. We are focused on serving our customers across India and aim to expand our reach over time.

ℹ If your pin code is shown as unserviceable at checkout and you believe this is an error, please contact us at support@vicora.in — we will explore alternative delivery options for you.

Have a question about your shipment, a tracking concern, or need help with delivery? We are here for you.

Our team responds to all shipping-related queries within 1–2 business days.

VICORA — Customer Support
Legal Entity: Stinv Infotech (Trade Name: VICORA)
Email: support@vicora.in
Website: www.vicora.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST